Terms and Conditions
1. General Information
Ridex Leather specializes in premium leather products, primarily related to equestrian gear, including horse saddles, bridles, harnesses, and other leather accessories.
2. Ordering and Payment
- All orders must be placed through our official website.
- Accepted payment methods: Credit/Debit Cards, PayPal, etc.
- Prices are subject to change without prior notice.
- International orders may be subject to VAT and customs duties, payable by the buyer.
3. Shipping and Delivery
- We offer domestic and international shipping.
- International shipping includes additional delivery charges and VAT.
- We do not currently ship to Peru, or Chile unless extra charges are agreed upon.
- Customers must provide an accurate shipping address.
4. Refund Products
- Products must be returned in new, unused condition. Standard products are eligible for return within 30 days, while specific products require returns within 10 days.
- Customers are responsible for return shipping, and original shipping charges are non-refundable.
- A return label will be emailed (usable for multiple items), and a $9.99 fee is deducted from the refund.
- Refunds are processed within 3-7 business days upon receipt of the return, with credits applied to the original payment method.
- If returned items are not in new condition, a 15% restocking fee may apply, or the return may be refused. Defective items will be replaced at no additional cost.
5. Customer Support & Dispute Resolution
If you are dissatisfied with a product, please contact us before raising a dispute. Our team will respond within 24 hours.
Frequently Asked Questions
Ridex Leather specializes in premium leather products, primarily focused on equestrian gear such as horse saddles, bridles, harnesses, and various leather accessories.
All orders must be placed through our official website. Simply browse our product catalog, add your desired items to the cart, and complete the payment process using our secure checkout.
We accept multiple payment methods, including Credit/Debit Cards and PayPal. Please note that prices are subject to change without prior notice.
Yes, we offer both domestic and international shipping. However, international orders may incur additional delivery charges and VAT. Please ensure you provide an accurate shipping address.
We currently do not ship to Peru, or Chile unless extra charges are agreed upon. For any special shipping inquiries, please contact our support team.
If you are not satisfied with a product, you can return it in new, unused condition. Standard products are eligible for return within 30 days, while certain products must be returned within 10 days.
Customers are responsible for the cost of return shipping. Please note that the original shipping charges are non-refundable.
Once you request a return, a return label will be emailed to you (usable for multiple items). A $9.99 fee will be deducted from your refund, which is processed within 3-7 business days after we receive your return.
If the returned items are not in new condition, a 15% restocking fee may apply or the return may be refused. For defective items, we will replace them at no additional cost.
If you are dissatisfied with a product, please contact our customer support at [email protected] before raising a dispute. Our team aims to respond within 24 hours.